Privacy Policy

Privacy Policy for WhatsApp API Use

Effective Date: 01/01/2024

This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our WhatsApp API services. By using our WhatsApp API, you agree to the terms outlined in this policy.

1. Information We Collect
When you interact with us through WhatsApp, we may collect the following types of information:

- **Personal Information**: This includes your name, phone number, email address, and other details you provide to us through WhatsApp messages or as part of our communication with you.
- **Message Content**: We may collect the content of your messages exchanged with us via WhatsApp, which may include customer inquiries, support requests, and other interactions.
- **Metadata**: This includes information about your device, IP address, and usage patterns of the WhatsApp API, such as the time, date, and duration of your interactions.


2. How We Use Your Information
We use the information we collect for the following purposes:

- Customer Support**: To respond to your inquiries, provide customer support, and assist with technical or service-related issues.
- Communication**: To send you notifications, alerts, updates, and other messages related to our services, or to share relevant offers, promotions, or content (if you have consented to receive such messages).
- Analytics and Improvement**: To analyze trends, measure the effectiveness of our communications, and improve the quality of our services.
- Compliance and Legal Obligations**: To comply with legal and regulatory requirements, or to enforce our terms of service.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:

- Service Providers**: We may share your information with third-party service providers who assist in operating our WhatsApp API or help us provide customer support. These providers are bound by confidentiality agreements and are not allowed to use your information for any other purposes.
- Legal Requirements**: If required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or to protect our rights, property, or safety, or the rights of others.

4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices
Depending on your location, you may have certain rights with respect to your personal data, including:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete data.
- Deletion: You have the right to request the deletion of your personal information, subject to certain conditions.
- Opt-Out of Communications**: If you no longer wish to receive promotional or marketing messages from us, you can opt-out by replying with “STOP” or following the unsubscribe instructions provided in the communication.

To exercise any of these rights or for any privacy-related inquiries, please contact us at admin@ryzosens.com.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the WhatsApp API service. Any changes will be communicated through the WhatsApp platform or via email, and the updated policy will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our use of your personal data, please contact us at:

Ruzivo Ltd, trading as Ryzosens